Cancellation Policy

Your appointment is reserved especially for you. We value your business and ask that you respect our scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason.

When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card to guarantee a reservation so please have your credit card ready when booking.

You will not be billed unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment.

Cosmetic/Aesthetic Appointments

SkinMD requires a 24-hour notice for any cosmetic/aesthetic appointment cancellations Clients who fail to cancel 24 hours in advance or miss their appointments, will be charged in full for their scheduled service. If the appointment is for dermal filler, Botox, Kybella, sclerotherapy, or laser treatment, you will be charged a standard fee of $100.


Medical/Surgical Appointments

SkinMD requires a 24-hour notice for any medical/surgical dermatology appointment cancellations. Failure to call 24 hours in advance or not showing up for a medical/surgical dermatology appointment will result in a $25 fee.